Our policy lasts 30 days. If 30 days have passed by since your purchase, we will not be able to offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Lengths of fabric that have been cut to size cannot be returned unless it is faulty.
To complete your return, we require a receipt or proof of purchase – so please include this along with your full name along with your return.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
– Items with obvious signs of use
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if approved)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you are sure you haven’t received a refund after 7 working days, please contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your item, once you have contacted us via email at email@example.com, we will provide a return address for you to send your item to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
It is your responsibility to make sure the return arrives, so we advise you to use a trackable shipping service. We are not responsible for lost items you are attempting to return.